Business

How To Frustrate Your Customers: Adventures in Poor Customer Service

How To Frustrate Your Customers: Adventures in Poor Customer Service

Reading Time: 4 minutesNow that the holiday shopping season is in the rearview mirror, it’s a great time to examine an area where too many businesses fall flat: Customer Service. For most consumers, the customer service experience is inherently frustrating. The average person isn’t contacting a business to tell them how satisfied they are with their new computer.

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Merry Christmas (and a “Happy Birthday”)

Reading Time: < 1 minute“Happy Birthday” to my friend and former classmate, Clemens Wan. In accordance with his wishes, I’m posting some of his articles on my site: http://seelemonslive.com/2014/05/09/the-education-revolution-advice-to-students-of-all-ages/ https://medium.com/early-career-advice/the-cost-of-doing-nothing-671515a475d6 http://seelemonslive.com/just-life/foodie/ Merry Christmas, folks (and a “Happy New Year”, too). Need help with a problem or goal?  Click here to learn more.

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Los Angeles Unified School District Drops Millions on iPads, Gets Burned  image

Los Angeles Unified School District Drops Millions on iPads, Gets Burned image

Reading Time: < 1 minute“Come on, Daddy needs a new education curriculum!” A friend sent this link to me earlier this week, on a deal between Apple and The Los Angeles Unified School District: LAUSD Apple iPad Deal This is akin to a bad football team buying fancier, flashier jerseys in a bid to play better on the field.

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Underdogs in Education (Part 2): Why College Tuition is So High

Underdogs in Education (Part 2): Why College Tuition is So High

Reading Time: 3 minutesImage Credit: New America Foundation In Part 1, we discussed the battle between For-Profit schools and traditional colleges for education dollars and strategies underdogs can
employ to unseat incumbents. Do employers have a dog in this fight? Since many, if not most, people rank “getting a job” higher than
”learning” on the list of reasons why they

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Underdogs in Education (Part 1): For-Profit Schools as a Case Study in Game Theory

Underdogs in Education (Part 1): For-Profit Schools as a Case Study in Game Theory

Reading Time: 4 minutesThis is Part 1 of a Two-Part Post on Education in America. David and Goliath, one of the most well-known stories in the bible, provides a good framework for evaluating competition between asymmetrical combatants. When you’re an underdog, you don’t win by playing by the book. You have to take risks and embrace schemes that may increase

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Mating Calls of The Irrational Sports Fan: NCAA Edition

Mating Calls of The Irrational Sports Fan: NCAA Edition

Reading Time: 7 minutesNote: When I mention “college sports” in this article, I am talking about sports at major Division I programs. The Alabamas and Notre Dames of the world, not the Claremont Mckennas. The difference between the athletic-academic-financial atmosphere at major D1 schools and everywhere else is a chasm. To paraphrase Shannon Sharpe, it’s like comparing “Titanic”

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